Frequently Asked Questions
How to set up my Jesioo camera?
Download the Jesioo app, create an account, and follow the in-app setup wizard. Make sure your camera is powered on and within range of a 2.4GHz WiFi network.
Why can't I see the camera feed?
Please check: 1) Camera is powered on, 2) WiFi is working, 3) Camera is bound to your account. Try restarting the app or camera if issues persist.
How to subscribe to Jesioo Protect+?
Open the app, go to the device page, and tap "Upgrade to Protect+" to view subscription plans. Subscriptions are billed through PayPal.
How to cancel subscription?
Log in to your PayPal account, find the Jesioo subscription, and cancel it. Your service will remain active until the end of the billing period.
Camera offline or not responding?
Check if the camera is powered. Try moving the camera closer to the router. Restart the camera by unplugging and replugging the power cable.
How to share camera with family?
Go to Device Settings > Share Device. Generate a QR code for your family member to scan with their Jesioo app.